Refund Policy

    Last updated: 11/19/2025

    Expert Reviewer Terms

    As an expert reviewer on GlobalFlow.ai, you agree to the following terms regarding assignment acceptance and review responsibilities:

    Assignment Acceptance Policy

    • Review assignments must be accepted within 24 hours of notification
    • If you do not accept an assignment within 24 hours, it will be automatically reassigned to another expert reviewer
    • Repeated failure to accept assignments may result in account suspension
    • Once accepted, assignments must be completed within the specified timeframe

    Payment and Refund Terms

    Our payment and refund policy ensures fair compensation for expert reviewers while maintaining quality standards:

    Payment Terms

    • Payment is processed upon successful completion of review assignments
    • Rates are determined based on your expertise level and language pairs
    • Payments are made monthly for completed work
    • Minimum payout threshold applies before payment is processed

    Refund Policy

    • No refunds are provided for completed and accepted review work
    • If a review is rejected due to quality issues, you may be asked to revise without additional compensation
    • In cases of platform technical issues, compensation will be provided for work completed
    • Disputes regarding payment or quality assessments will be reviewed by our support team

    Quality Standards

    Maintaining high-quality standards is essential for our platform and your continued participation:

    Quality Requirements

    • All reviews must meet our quality standards and guidelines
    • Consistent low-quality reviews may result in account suspension
    • You must maintain your expertise level and language proficiency
    • Regular quality assessments may be conducted

    Account Management

    Your account status and participation are managed based on performance and adherence to our policies:

    Account Suspension

    • Repeated failure to accept assignments within 24 hours
    • Consistent low-quality reviews
    • Violation of platform terms of service
    • Unprofessional behavior or communication

    Account Reactivation

    • Suspended accounts may be reactivated after review and approval
    • Additional training or assessment may be required
    • Reactivation is not guaranteed and depends on the nature of the suspension

    Contact Information

    If you have questions about this refund policy or need assistance with your account:

    • Email: support@globalflow.ai
    • Response Time: Within 24-48 hours
    • Support Hours: Monday - Friday, 9 AM - 6 PM EST

    This refund policy is part of our overall terms of service. By continuing to use GlobalFlow.ai as an expert reviewer, you agree to these terms and conditions.